The “Contact” widget: receive requests through your page

The Contact widget puts a button on your page through which signed-in visitors send you a request – for booking or press, for example. The request reaches you under Messages. Only once someone from the team accepts can you both write freely.

The widget exists on every page: profile, venue, crew, event series and event. A page holds at most one Contact widget; once it is there, the choice says Already on this page. The owner and the team of the page can add it.

How to add the widget

1. Open your page and tap Edit in the bar.
2. Tap Add a widget here and choose the tile Contact in the group Community.
3. Under General, optionally enter a Heading (English) such as “Booking” (at most 200 characters).
4. Under Content, write the Intro and choose under Requests who is notified.
5. Tap Insert, then Save in the bar.

Intro and recipients

• Intro: the field starts with a suggestion. You can rewrite it, at most 300 characters per language. The placeholder {{name}} becomes the name of your page on the page. Leave it empty and the tile shows only the heading and the button.
• Also notify admins and moderators: requests always go to the owner. With this option on, all admins and moderators receive them too. Any of them may accept or decline; whoever decides first decides for everyone.

You add more languages under General with Add language. For each language you write the heading and the intro separately.

What visitors see

• Signed out: the intro plus Sign in and Create account. Without an EDM Hub account there is no request.
• Signed in: Write a request opens the dialog. There, people write one single message (bold, italic, underline, lists and links) and tap Send request.
• Afterwards the tile shows the state: Awaiting reply, Accepted with Open conversation, or Declined. After a decline, a new request is possible only after 30 days.
• You, as part of the team, see You manage and the way Go to Messages. You cannot write to yourself.

How to accept and answer requests: Messages.

Common problems

• The Contact tile cannot be chosen. The page already has a Contact widget. Edit the one that is there.
• “An intro may be at most 300 characters long.” Shorten the text in the language shown.
• An admin gets no requests. Check that Also notify admins and moderators is on, and save the page.
• Visitors report “You have sent a lot of requests today.” The number of requests per day is limited; tomorrow it works again.