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Messages: write, accept and answer requests

With Messages you write to artists, crews, venues and other pages – and answer requests to your own pages. Here is how requests, accepting, declining and blocking work.

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You need an account for messages. In the bar at the top, the speech bubble icon Messages opens the page; a number on it shows how much unread is waiting for you. Every conversation starts with a request to a page and only goes on once the page accepts it.

Writing a request

If a page has a Contact tile, tap Write a request there. In the window Request to … you write one single message – text only, with bold, italic, underline, lists and links – and tap Send request. Until the page replies, the request shows Awaiting reply and you cannot send anything else. If it accepts, you can both write freely. If it declines, you can send a new request after 30 days; you see the date in the conversation.

On a computer the list and the conversation sit side by side.

The list

At the top you choose All, Sent or Received. The button State: All filters by Waiting for you, Awaiting reply, Accepted, Declined or Blocked; Unread shows only conversations with something new. Each row shows whether it is My request or a Request to one of your pages, plus the state and the last message. On a computer the conversation opens next to the list; on a phone the arrow Back to the list takes you back.

Requests to your pages

If you manage a page, requests to it arrive here as Waiting for you. You decide with:

  • Accept: then you can write freely. Until then the bottom reads Accept the request to reply.
  • Decline: the person can ask again after 30 days and sees that date.
  • Decline and block: the person can never write to your page again. They are not shown the word “blocked”.

If requests also go to your page's team, the conversation says Any team member can decide – whoever decides first decides for everyone. Otherwise it says Only you can decide. You confirm a decline once more in a window. The person is told about your decision.

You decide on a new request with three buttons.

Writing, deleting and reporting

In an accepted conversation you write into Your message at the bottom and tap Send. The menu Message actions on a message lets you Delete your own message – it then disappears for both sides, and that cannot be undone. A message from the other side can be reported there with Report.

Some conversations are a Takeover request: someone wants to take over an event you manage. You then decide with Hand over … or Decline. There is no further writing in a takeover request.